Wednesday, March 23, 2016

Dinner with the Bitners and Friends, Mesa, Arizona

After my day teaching at the Services Leadership Institute, Mary Jo and Rich Bitner hosted several couples for dinner at their home. (For those of you who do not know, I have known Mary Jo since 1989 when I took her Services Marketing class as an MBA student at ASU. She served on my Ph.D. dissertation committee, and eventually invited me to be a co-author with her and Valarie Zeithaml on their textbook: Services Marketing: Integrating Customer Focus Across the Firm. She is co-director of ASU's Center for Services Leadership and editor of the Journal of Service Research.) We had a nice final evening for our Arizona trip!
Candy, Dwayne, Amy Ostrom, Troy Buchanan (and Brody), Mary Jo & Rich Bitner, Ghislaine & Wolfgang Ulaga, and Johanna & Tuure Tuunanen.

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