Wednesday, June 6, 2018

Final "Field Trip" for Service Management Course (Muenster, Germany)

We finished the face-to-face portion of the Service Management course today at the University of Muenster.  As is my tradition, I treated the class (at least those interested and available) to a treat at Extra Blatt Cafe...everyone selected some form of dessert with ice cream!
The students are happy to be done with the lectures!
As part of our field trip, students pointed out that should the customer have any concerns or complaints, the company's complaint department is ready to go to work...see below...note the employee assigned to the task of handling customer complaints!





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