As a result of COVID-19 the decision was made to deliver this year's Service Management course via Zoom. So, lectures were pre-recorded and I have spent a couple of hours "live" each day with the students enrolled in the course. The discussion has been quite good, and the three student teams did a very nice job with the service blueprint exercise. The screenshot below includes all of the students...
![](https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjkSfzy0me24pBoobJQe4jdzdtrt1CzJCWrWmLbxaDK5n_Gf9mv4JEuNYu17RqaQcj-Y79G5UF992MBFuonQNTiD0xtD1NUftisvINt2jtCuKWATExX9ZQQ7K17qlc6Tk1zUf5EDi02zEA/s640/SM_Class_Photo_June_2020.jpg) |
What a great looking group of students! |