Wednesday, September 27, 2023

Returning to Hohenheim for Another "Publishing Scholarly Research" Seminar

I returned to the University of Hohenheim for the third time to deliver my "Publishing Scholarly Research" seminar.  (I previously came in 2016 and in 2020...just before COVID.)  We spent two full days discussing how to navigate the (academic) publication process.  I shared several stories about various research projects I have been involved with over the years, and 15 students asked several questions along the way.  They seemed to particularly enjoy picking apart my "Service Loyalty" paper (from my dissertation) and discussing why they thought reviewers recommended rejection.

The final step of the process, celebrating publication success, was the most appreciated session (based on their reaction when I discussed our "class participation" activity).  I treated everyone in the class to a beverage, as I wanted to be sure they had mastered the most important step of all.  (Some were much better at it than others.  All of them indicated they would like to continue to practice this step more.)

The seminar attendees seemed to have appreciated our time together, as evidenced by the comments on LinkedIn.  (Click here to go to that page.)

Monday, September 25, 2023

Visiting Our "German Daughter" and Her Family

Ten years ago Anja Class came to live with us for 10 months as an exchange student.  (Samantha left for college and Anja moved into her bedroom for the 2013-2014 school year.)  Since then, Anja and I have seen each other at least once in every calendar year.  (This year it was twice, as she was briefly in Ann Arbor, Michigan in April.)  Since I am on sabbatical, I arranged to be in the area of Stuttgart, Germany, to visit her parents Dieter and Helga.  Although we told Anja we would be in Germany, we did not expect to see her on this trip, as she is in graduate school in Hamburg (the far north of Germany).  Anja surprised us, though, by joining her (German) family to pick us up at the Stuttgart airport.  We spent two full days with the three of them (five if you count her sister Katherine and her fiancé).  Below is a selfie of Anja's two sets of parents.

Thursday, September 21, 2023

Illustrating the Impact of (Good) Service Recovery at Hanken School of Economics

Robert Ciuchita asked me to share some thoughts to his Service Management class at Hanken School of Economics.  Nearly 30 students attended the lecture, which was based on the (4th) European Edition of our textbook.  The focus of the discussion was on the impact that effective service recovery can have on customers and we discussed how to both "fix the customer" and "fix the (underlying) problem" when service failures occur.

Apparently the students enjoyed the lecture, as several comments about the session were posted on LinkedIn.  (Click here to see these comments)

Wednesday, September 20, 2023

Discussing the (Academic) Research Process at Hanken School of Economics (Helsinki, Finland)

My friend Robert Ciuchita invited me to share some thoughts on the publishing process to PhD students and faculty at the Hanken School of Economics in Helsinki, Finland.  This was my first time in Finland...and it was quite a treat to speak to such an eager audience.  More than 20 were able to attend the seminar in person, and another 8 joined via Zoom.

Our time together was brief, but hopefully the session provided some valuable insights into the process  of publishing scholarly research.  After the seminar ended, Candy and I explored Helsinki.  September seems to be a perfect time to visit...

I am not sure what to make of the sign I included below, which was posted just outside the elevator doors at the Presidentti Hotel we stayed at in Helsinki...