|A very cool Business School building at UWA. (Can we get one of these at BGSU?)|
On Wednesday morning I gave a research presentation focused on our recent Journal of Service Research articlePaper on "Employee Emotional Competence." I followed that up by introducing the concept of "Bad News" and briefly discussed our plans for examining how employees deliver bad news in service encounters.
|We had a engaging discussion at the end of my presentation. What fun!|