A Surprise Appearance in Thorsten Hennig-Thurau's Services Marketing Course, Muenster, Germany

I was asked to briefly stop by Thorsten Hennig-Thurau's Services Marketing course today at the University of Muenster. I was introduced as one of the co-authors on the textbook they use for the class. It was quite a surprise to many of them. After sharing some brief thoughts, I asked if the students would be willing to have their picture taken for my blog.  They somewhat reluctantly agreed...

Thorsten Hennig-Thurau, Dwayne in his BGSU gear, and the students in the Services Marketing course. (Notice the Gaps Model of Service Quality on the screen!)