Thursday, May 23, 2019

Teaching Students How to Use the Service Blueprint Tool (WWU, Muenster, Germany)

Today in the Service Management class at Westfälische Wilhelms-Universität Münster (WWU) we discussed service blueprints.  Students divided into to four teams and created a blueprint for Revive, a hydration clinic located in Chicago.

Team 2 Identifies Customer Actions for the Revive Clinic
Team 1: Carolin B., Anna E., Christina K., Annika B., and Alexandra K.
Team 2: Marie B., Bastian H., Sophie V., Lisa B., and Luca K.

Team 3: Jessica B., Jessie H., Franziska H., Isabelle W., and Dominik L.

Team 4: Melina B., Felix H., Sarah P., Felix G., and Jenny M.  

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