Wednesday, May 29, 2019

Wrapping Up Another Course at WWU (Muenster, Germany)

Today was the final day of the Service Management class.  Four teams provided an overview of the service innovation they designed using the service blueprint tool.  Afterwards, as part of my tradition, I treated those who did not have to go off to another class (or, to work) to ice cream. 
The students seemed quite happy to be done with their big project...and, to get ice cream!

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